Field Service Technician (Robotics)

ABB Elektrik Sanayi A.Ş.

In this position, you will provide technical support for Robotics Customer Service in Service & Digital Platform, Robotics & Discrete Automation in Istanbul, Turkey, delivering superior, professional service, remotely or on-site. Your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to actively identify and develop new business opportunities.

Your responsibilities

• Execute Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. Deliver excellent customer service to satisfy customers,
• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc., 
• Contributes to customer satisfaction by executing Service work according to customer order and expectation, 
• Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally,
• Prepares all documents and reports to be signed by the customer representative, 
• Proactively identifies potential equipment failures and requests proactive corrective actions. Provides recommendations to management to improve operations and customer service. 

Your background

• Vocational degree in Mechatronic, Mechanic, Control or Electric/Electronics, 
• Minimum 2 years of experience in robotics or automation, 
• Knowledge of industrial robot operations and servo systems, including electrical and software interfaces, 
• Preferably have process knowledge in one or more disciplines – paint, welding, material handling, press automation or picking/packing/palletizing applications,
• Preferably have a working knowledge of control systems, I/O, PLC and bus communication, 
• Experience in ABB Robots is a plus, 
• Experience in off-line robot programming and simulation packages (Robot Studio) is a plus,
• Preferably have a working knowledge of control systems, I/O, PLC and bus communication, 
• Experience in ABB Robots is a plus, 
• Experience in off-line robot programming and simulation packages (Robot Studio) is a plus,
• Good command of written & spoken English, 
• Turkish knowledge is a must, 
• Teamwork oriented profile with strong interpersonal skills, 
• Having a valid driving license & no obstacle for traveling.