İş Yerinde
İş Yerinde
Job Type
Periodical
Position Level
Service Employee
Department
Front Desk
Front Desk
Application Count
67 application
Job Type
Periodical
Position Level
Service Employee
Application Count
67 application
Department
Front Desk
QUALIFICATIONS AND JOB DESCRIPTION
Allium Bodrum Resort & Spa is an exquisite luxury boutique hotel serving 36 uninterrupted sea-view rooms in 8 villas across a luxuriant slope of 13 acres. The resort is equipped with a heated infinity pool, an exquisite restaurant and cabanas overlooking the marvelous Aegean Sea and the Greek Archipelago. The ever-changing scenery never ceases to amaze you as every sunset is unparalleled in beauty.
At Allium Bodrum Resort & Spa we believe hospitality should be about creating a personal experience. Serving only 36 rooms in such a high-capacity resort allows us to offer bespoke services to each one of our guests.
Cliff Bodrum restaurant will offer breakfast, lunch, and dinner with an ever-changing view of the Aegean Sea and the Greek Islands. On the menu you will find creative, zesty Aegean mezzes re-imagined by the talented Allium chefs. Crispy sourdough breads will be baked in the woodfire oven as the chefs are adding their final touches to the mezzes and the seafood varieties.
Cliff Pool Bar presents innovative signature cocktails during the daytime with great food pairings. The changing colors and scenery through the day will never cease to amaze you as you relax and breathe in the Aegean abundance. The exquisite selection of drinks and snacks of Cliff Pool Bar will delight you all day long with your favorite flavors, re-imagined including fresh ingredients and colors of Mediterranean cuisine.
The Beach Bar will serve you anything you desire around the beach area. Freshly brewed coffee to greet the day as you watch the sun rays’ shimmer on the inviting Aegean Sea, a delicious lunch after you take a swim in the refreshing water, a delicately mixed cocktail, or a glass of wine as the sun sets over the Greek Archipelago.
Summary of Responsibilities:
Reporting to the Front Office Leadership, responsibilities and essential job functions include but are not limited to the following:
- Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions.
Responsible in consolidating guest interview statistics and general comments.
Conduct guest relations courtesy calls.
Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner.
Contact/Meet Guests during their stay and assist with any needs that arise
Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups
Review all Group Resumes, VIP reports, daily business reports
Perform registration process by obtaining data from guest and by observing the established guidelines
Resolve guest complaints
Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.
Review all VIP guest incidents and ensure proper follow up is completed with the relevant departments
Ensures that all Front Office Standards Operating Policies & Procedures are adhered to
Ensures that preferences are collected for guests regularly
To support the Concierge or Royal Service agent as required
To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
Be familiar with hotel services and promotions and promote them
Take and deliver accurate and timely guest messages
Respond to queries positively
Follow department policies, procedures and service standards, including all safety policies
Qualifications:
- Passion for guest service
- Excellent written and verbal communication, interpersonal communication skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Fluency in English, secondary language preferred
Minimum of 1 year previous Hotel experience is an asset or in same role would be preferable.
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Micros-Opera Property Management System an asset
Ability to work independently and prioritize responsibilities
Experience with a Hotel loyalty program an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
If you feel you are ready for your next professional challenge, send us your application today.
Preferred Candidate
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Detaylı BilgiMisafir İlişkileri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Misafir İlişkileri Sorumlusu Misafir İlişkileri Sorumlusu Maaşları Misafir İlişkileri Sorumlusu Nasıl Olunur? Misafir İlişkileri Sorumlusu Nedir? Misafir İlişkileri Sorumlusu İş İlanları